Ethical Code
The Ethical Code of Miranza establishes a clear and shared framework of action that promotes a responsible and positive corporate culture. It supports the pursuit of patient eye health and wellbeing, strengthens cohesion and a sense of belonging within the organization, and fosters both personal and professional growth.
This code applies not only to the management team and governing bodies, who are expected to set an example of ethical conduct, but also to all professionals within the group, affiliated companies, and third parties such as suppliers, patients, and society in general.
Equal conditions and fair treatment
Commitment and loyalty
Effective response to conflicts
Our principles and guidelines for conduct
In addition to the values that inspire Miranza, we are also guided by the following principles, bearing in mind that the patient is at the center of everything we do and that each member of the team is a key part of it.
1
Versatility
Personalized solutions and services.
2
Rigour
Precise and careful work.
3
Honesty
Always acting in the patient’s best interest.
4
Method
Prioritizing the best option over the easiest.
5
Commitment
Keeping promises and acting accordingly.
6
Coherence
Authenticity between words and actions.
7
Critical thinking
Analyzing and improving for the common good
8
Empathy
Supporting patients and colleagues.
9
Active listening
Showing genuine interest and attention.
10
Respect
Avoiding imposition and harm.
11
Positivity
Generating confidence and security.
12
Non-conformism
Striving for continuous improvement.
13
Technology
Using the best available tools.
14
Flexibility
Adapting and choosing the most beneficial option.
15
Patient safety
Always a top priority.
16
Patient rights
Ensuring compliance with patient rights and duties.
Our ethical duties
Beyond Miranza’s corporate culture and the principles associated with medical practice, we also adhere to legal regulations and safeguards related to business ethics and corporate social responsibility.
1
Transparency and truthfulness
2
Data protection
3
Right to privacy and intimacy
4
Confidentiality of information
5
Anti-corruption policies
6
Occupational health and safety
7
Equality and work-life balance
8
Responsible use of technology
9
Legal compliance and corporate governance
10
Fair competition
11
Relations with public authorities and regulators
Our commitment
Ethics is a cross-cutting principle that affects all aspects of corporate management and of Miranza’s centers. For this reason, we provide our professionals with the necessary resources and tools to carry out their work in accordance with these standards, as well as control mechanisms.
Our Compliance Committee is responsible for ensuring compliance with the Ethical Code, monitoring its implementation, promoting corrective or improvement actions, and developing a program to prevent potentially unlawful conduct.
Whistleblowing channel
Through this form, you can submit any questions or suggestions regarding the Ethical Code and report any alleged irregularities. The Compliance Committee will respond based on the principles of proportionality, confidentiality, non-retaliation, and the presumption of innocence, using this channel as a means of communication and transparency.
You can find here a summary of the key points of Miranza’s Ethical Code, which also includes the Patient Rights and Responsibilities Charter.
