MIRANZA is a group of ophthalmology clinics specialized in providing diagnostic services and high-complexity outpatient eye surgery. Our patients trust us to safeguard their visual health, a responsibility we undertake with the utmost rigor and professional commitment.

Aware of the impact of our work on people’s quality of life, every member of the organization acts in accordance with a strict code of ethics, based on principles of integrity, respect, responsibility, and excellence in care, which are disseminated and applied across all levels of the institution.

Patient-centered care is the core of our activity. Our priority is to ensure their full satisfaction and exceed expectations through efficient, safe, and continuously improving care processes.

To this end, MIRANZA has implemented a comprehensive management system aligned with nationally and internationally recognized standards in the areas of quality (ISO 9001:2015), patient safety (UNE 179003:2013), and environmental sustainability (ISO 14001:2015). Likewise, we maintain a strong commitment to strict compliance with current legal regulations and all regulatory requirements applicable to our activity.

Quality as a fundamental pillar of our activity

  • At MIRANZA, quality is the backbone of all our processes and actions. We understand that care excellence is only possible through the value of the human factor, which is why we have a team of highly qualified professionals, committed to continuous training and the ongoing updating of knowledge, in order to incorporate the latest advances in the ophthalmology field into clinical practice.
  • We have modern facilities and cutting-edge technological equipment that ensure a safe, efficient care environment tailored to each patient’s needs.
  • We are strongly oriented toward the continuous improvement of our Management System. To this end, we carry out a systematic and rigorous analysis of our processes, with the goal of identifying opportunities for optimization, strengthening operational efficiency, and raising quality standards at all levels of the organization.
  • We conduct ongoing and structured assessments of patient satisfaction as a key tool to ensure our services meet their expectations, needs, and rights.
  • Our strategic objectives are aligned with the institutional commitment to continuous improvement, promoting an organizational culture based on excellence, innovation, and patient-centered care.

Patient Safety as a fundamental cornerstone of our clinical practice

  • At MIRANZA, we place the patient at the center of our care activity, prioritizing not only technical excellence but also human warmth in the treatment provided by our professional team. Patient safety is a guiding principle in all our actions, fully integrated into the organizational culture.
  • To guarantee the highest levels of safety, we carry out continuous and thorough analyses of our facilities, operating conditions, and clinical-care processes. This approach allows us to proactively identify, assess, and mitigate potential risks associated with healthcare delivery.
  • Our protocols are designed in accordance with international best practices in patient safety, with processes focused on prevention, early detection, and effective response to possible incidents.
  • We have a highly aware and committed team engaged with the culture of safety, actively participating in multidisciplinary committees and continuous improvement forums. This involvement strengthens evidence-based decision-making and organizational learning.
  • We systematically monitor key safety indicators, enabling us to maintain precise traceability of our performance and to establish effective action plans.
  • We foster a safe and transparent work environment, encouraging voluntary and confidential internal reporting of incidents as a fundamental tool for continuous improvement and the prevention of adverse events.

The Environment: a collective and unavoidable commitment

  • Within the framework of our commitment to corporate social responsibility, environmental protection is one of MIRANZA’s strategic pillars. We actively embrace our role in combating climate change and work consistently to minimize the environmental impact of our care and operational activities.
  • We carry out a thorough and systematic analysis of the potential environmental impacts associated with our facilities, processes, and services, aiming to identify areas for improvement and establish effective preventive and corrective measures.
  • We strictly comply with current environmental regulations and promote their application at all levels of the organization, fostering a culture of environmental respect and responsibility among our professionals and collaborators.
  • We implement practices focused on pollution prevention within our facilities, prioritizing sustainable solutions within our technical and operational capabilities.
  • We continuously monitor the consumption of natural resources—such as water and energy—with the goal of optimizing their use and reducing the ecological footprint of our activities.
  • We are firmly committed to the responsible management of generated waste through policies of minimization, segregation, treatment, and final disposal that meet the highest environmental standards.

This shared commitment reflects our belief that environmental sustainability is not only a legal obligation but also an unavoidable ethical responsibility to present and future generations.