Book an appointmentCookies Policy
Definition and role of cookies
Pursuant to Articles 5, 12 and 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), and Article 11 of Spanish Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), as well as Spanish Law 34/2002 on Information Society Services and Electronic Commerce, please be advised that this website saves information on the IP addresses of computers and/or mobile devices (tablets, smartphones, etc.) and uses cookies to provide a better service and offer you an enhanced browsing experience. Cookies enable us to identify you and to store and retrieve information about a user’s browsing habits or their computer and, depending on the information they contain and how they use their computer, can be used to recognise the user.
Cookies are small text files containing information that are generated in the user’s computer or terminal, when browsing the website. With the agreement provided on accessing and browsing this website, you consent to receiving such cookies. Through them, MIRANZA only collects and saves the information under the conditions described in this Cookies Policy.
The information collected in the cookies also enables us to improve the website through estimates regarding numbers and patterns of use, to adapt the website to the individual interests of users, and to speed up searches, etc.
Although the general term “cookies” is used in this cookies policies, as it is the main method of information storage used by our website, the “Local storage” space of the browser is also used for the same purpose as the cookies. Therefore, all the information included in this section also applies to this “Local storage”.
What types of cookies do we use?
- First-party cookies: these are managed and are sent directly by MIRANZA.
- First-party cookies: these are managed and are sent directly by MIRANZA.
- Technical cookies: these are essential cookies that enable the user to browse the website, platform or application and use the different options or services included therein, such as controlling traffic and data communication, identifying the session, accessing parts of restricted access, remembering the elements that make up an order, carrying out the purchase process of an order, applying for registration or participation in an event, using security elements while browsing, storing content for video or sound broadcasting, or sharing content through social networks. This type of cookie enables the user to use the website, which is why it must be accepted and cannot be rejected or configured for this purpose. The only option for not accepting this type of cookie is to abstain from using the website.
- Customisation cookies: They allow the user to access the service with some predefined general features based on a series of criteria in the user’s terminal, such as the language, the type of browser through which the service is accessed, the regional settings from which the service is accessed, etc.
- Functionality/performance cookies: those used to provide the user with services, to remember the settings, to improve the visit, and to maintain the session active, etc.
- Analytical cookies: these are either processed by us or by third parties, enabling us to quantify the number of users and perform the measurement and statistical analysis of the use made by users of the service rendered. To this end, their browsing on our website is analysed in order to improve the range of products or services we offer.
- Advertising cookies: these are either processed by us or by third parties, and enable us to manage the offer of advertising spaces on the website as efficiently as possible, while adapting the advertisement content to the content of the requested service or to the use made of our website. To do so, we can analyse your Internet browsing habits and show you advertising related to your browsing profile.
- Behavioural advertising cookies: these allow for the most efficient management possible of the advertising spaces that, where appropriate, the editor has included in a website, application or platform, from which it provides the requested service. These cookies store information on user behaviour obtained through continuous observation of their browsing habits, which allows a specific profile to be developed in order to display advertising based on it.
Hotjar
With your consent, this website uses the web analysis services provided by Hotjar Ltd., with registered offices at Level 2, St. Julians Business Centre, 3 Elia Zammit Street, St. Julians STJ 1000, Malta (hereinafter known as “Hotjar”).
Hotjar tracks website activity using so-called Heatmaps. By using the Hotjar Heatmaps service, how far users scroll, how they browse the website, which links they click and how often can be seen, for example.
This website also uses the Recordings function offered by Hotjar. This service records certain data on how users browse the website during a session. For example, changes to the HTML, what happens when users visit the website, mouse movements and clicks, scroll movements, or how the browser window changes size. Key taps can also be recorded in the case of certain input fields.
The aforementioned Hotjar services provide extremely valuable information on how users interact and how they browse the website in the fastest, most intuitive manner possible. As well as information on user interaction and browsing (such as the links on which they decide to click, mouse movements, etc., as explained above), information on the device screen size, the type of device, information on the browser and the operating system, the geographic location (the country only), the preferred language to display the website and the IP address of the device (captured and stored anonymously only) is captured.
Hotjar does not record contents or information with which users complete a field or that they send via the website.
Hotjar creates a Hotjar Tracking Code to track the way in which users use the website through a Hotjar cookie.
For further information on Hotjar and its service, go to hotjar.com. Users can find the Hotjar privacy policy at hotjar.com/privacy.
The legal basis for using Hotjar cookies is your consent (Article 6(1)(a) of the GDPR). We will only use Hotjar cookies if you give your explicit permission to do so. Despite having given your permission to use Hotjar cookies, you may disable them at any time by editing the cookies settings below. You can also disable this function by following the instructions that can be found at: hotjar.com/legal/compliance/opt-out.
The legal basis for the subsequent processing of the data collected using Hotjar, such as the use, analysis and storage, is Article 8(1)(f) of the GDPR. The legitimate interest sought is to improve and optimise this website to benefit users.
You may, at any time, exercise your right of objection to this processing for reasons related to your specific situation and, therefore, you may disable the use of tracking cookies through the tracking cookie settings below.
How to configure or disable cookies?
You can configure cookies in your system in the following ways:
- Through the platform/section set up for this purpose.
- By selecting the required settings in the browser used (Chrome, Explorer, Firefox or Safari). The different browsers enable you to reject them and provide information (“Help menu”) on how to do so.
However, be advised that disabling cookies may cause a limitation or even lack of access to some of the features of our website, and some services may not work properly.
See the menu for more details on cookie settings in your browser
We also suggest you refer to the following websites: Aboutcookies, youronlinechoices, Network Advertising Initiative or Digital Advertising Alliance, where you will find detailed explanations on how to remove cookies from your computer and more general information about them.
Cookies used by MIRANZA
| NAME | TYPE | HOSTING | DESCRIPTION | TIME KEPT |
| _dc_gtm_UA-xxxxxxxx | Technical | First-party (miranza.es). | Cookie associated to sites that use the Google tag manager to load other scripts and codes. It is strictly necessary, and other script might not work properly without it. | A few seconds. |
| _ga | Analytical / functional | First-party (miranza.es). | Cookie associated to Google Universal Analytics, which is a significant update of the analysis service most often used by Google. This cookie is used to differentiate individual users by assigning a number generated at random as a client identifier. It is included in each page request on a site and is used to calculate data on visitors, sessions and campaigns for the analytical reports of the sites. | Two (2) years (although it can be customised). |
| _gid | Analytical / functional | First-party (miranza.es). | Cookie associated to Google Universal Analytics. Stores and updates the individual value for each page visited. | One (1) day |
| vuid | Functional | Third-party (vimeo.com) | This domain is the property of Vimeo. The main commercial activity is: hosting and sharing of videos. | Two (2) years. |
| _fbp | Advertising / tracking | First-party (miranza.es). | Used by Facebook to offer a series of advertising products, such as real-time offers by external advertisers. | Three (3) months. |
| lang | Advertising / tracking | Third-party (ads.linkedin.com) | This domain is the property of LinkedIn, the business networking platform. This subdomain is connected to the LinkedIn marketing services, which enable website owners to obtain information on the types of user of their site according to LinkedIn profile data in order to improve orientation. | The session. |
| fr | Advertising / tracking | Third-party (facebook.com) | ´This domain is the property of Facebook, which is the largest social media service in the world. As a third-party hosting provider, it compiles mostly data on user interests through widgets such as the “Like” button that can be found on many websites. This is used to offer advertising targeted at its users when they log onto its services. In 2014, it also started to target advertising based on behaviour on other sites, similar to most companies dealing on-line marketing. This contains a unique combination of user ID and browser, used for targeted advertising. | Three (3) months. |
| lidc | Advertising / tracking | Third-party (linkedin.com) | This domain is the property of LinkedIn, the business networking platform. It generally acts as an external host where website owners have located one of their buttons to share contents on their pages, although their contents and services can be integrated in other ways. Although these buttons add functionality to the website where they are located, the cookies independently ascertain whether or not the visitor has an active LinkedIn profile or whether he or she agrees with its terms and conditions. | One (1) day. |
| bcookie | Advertising / tracking | Third-party (linkedin.com) | This domain is the property of LinkedIn, the business networking platform. It generally acts as an external host where website owners have located one of their buttons to share contents on their pages, although their contents and services can be integrated in other ways. Although these buttons add functionality to the website where they are located, the cookies independently ascertain whether or not the visitor has an active LinkedIn profile or whether he or she agrees with its terms and conditions. | Two (2) years. |
| UserMatchHistory | Advertising / tracking | Third-party (linkedin.com) | This domain is the property of LinkedIn, the business networking platform. It generally acts as an external host where website owners have located one of their buttons to share contents on their pages, although their contents and services can be integrated in other ways. Although these buttons add functionality to the website where they are located, the cookies independently ascertain whether or not the visitor has an active LinkedIn profile or whether he or she agrees with its terms and conditions. | One (1) month. |
| lang | Advertising / tracking | Third-party (linkedin.com) | This domain is the property of LinkedIn, the business networking platform. It generally acts as an external host where website owners have located one of their buttons to share contents on their pages, although their contents and services can be integrated in other ways. Although these buttons add functionality to the website where they are located, the cookies independently ascertain whether or not the visitor has an active LinkedIn profile or whether he or she agrees with its terms and conditions. | The session. |
| lissc | Advertising / tracking | Third-party (linkedin.com) | This domain is the property of LinkedIn, the business networking platform. It generally acts as an external host where website owners have located one of their buttons to share contents on their pages, although their contents and services can be integrated in other ways. Although these buttons add functionality to the website where they are located, the cookies independently ascertain whether or not the visitor has an active LinkedIn profile or whether he or she agrees with its terms and conditions. | One (1) year. |
| personalization_id | Advertising / tracking | Third-party (twitter.com) | This domain is the property of Twitter. The main business activity is: Social media services. Whenever Twitter acts as a third-party host, it compiles data through a variety of add-ons and extensions, which are mostly used for tracking and orientation. | Two (2) years. |
| aviaCookieSilentConsent | Unknown | First-party (miranza.es). | – | One (1) year. |
| _hjClosedSurveyInvites | Tracking | First-party | A Hotjar cookie that is set once a visitor interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown. | 365 days. |
| _hjDonePolls | Tracking | First-party | A Hotjar cookie that is set once a visitor completes a survey using the on-site survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in. | 365 days |
| _hjMinimizedPolls | Tracking | First-party | A Hotjar cookie that is set once a visitor minimises an on-site survey widget. It is used to ensure that the widget stays minimised when the visitor navigates through your site. | 365 days |
| _hjShownFeedbackMessage | Tracking | First-party | A Hotjar cookie that is set when a visitor minimises or completes incoming feedback This is done so that the incoming feedback will load as minimised immediately if the visitor navigates to another page where it is set to show. | 365 days |
| _hjid | Tracking | First-party | A Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar user ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID. | 365 days |
| _hjRecordingLastActivity | Tracking | First-party | This should be found in session storage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records). | The session |
| _hjTLDTest | Tracking | First-party | When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. | The session |
| _hjUserAttributesHash | Tracking | First-party | User attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated. | The session |
| _hjCachedUserAttributes | Tracking | First-party | This cookie stores user attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool. | The session |
| _hjLocalStorageTest | Tracking | First-party | This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. | 100ms |
| _hjIncludedInPageviewSample | Tracking | First-party | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site’s pageview limit. | 30 min |
| _hjIncludedInSessionSample | Tracking | First-party | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site’s daily session limit. | 30 min |
| _hjAbsoluteSessionInProgress | Tracking | First-party | This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie. | 30 min |
| _hjFirstSeen | Tracking | First-party | This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by recording filters to identify new user sessions. | The session |
| hjViewportId | Tracking | First-party | This stores information about the user viewport such as size and dimensions. | The session |
| _hjRecordingEnabled | Tracking | First-party | This is added when a recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session. | The session |
